Privacy Policy
At Tiny Tales Factory, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Personal Information: We collect personal information that you voluntarily provide to us when you place an order for a personalized storybook. This information is collected during the ordering process and includes:
- Your name and contact details
- Email address (for order communication)
- Postal address (for shipping)
- Payment information
- Photographs of the book recipient
- Personal details about the book recipient (name, age, interests, personality traits, etc.)
- Any custom preferences or special requests for the storybook
Automatically Collected Information: When you visit our website, we may collect certain information automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time and date of your visit
2. How We Use Your Information
We may use the information we collect for various purposes, including:
- Creating your personalized storybook
- Processing and fulfilling your orders
- Sending order confirmations and updates
- Responding to your inquiries and customer service requests
- Sending you marketing communications (with your consent)
- Improving our website and services
- Analyzing usage patterns and trends
3. Protection of Personal Photos and Information
We understand the sensitivity of personal photos and information. We take special precautions to protect this data:
- Photos and information are used solely for creating your personalized storybook
- We do not share these materials with third parties except as necessary to fulfill your order
- Photos are stored securely and deleted from our active systems once your order is complete
- We maintain backup copies for a limited time for customer service purposes
4. Sharing Your Information
We may share your information with third parties in the following circumstances:
- With service providers who help us operate our business (e.g., payment processors, shipping companies)
- To comply with legal obligations
- To protect and defend our rights and property
- With your consent or at your direction
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to correct inaccurate information
- The right to request deletion of your information
- The right to restrict or object to processing
- The right to data portability
To exercise these rights, please contact us using the information provided below.
7. Cookies
We use cookies and similar tracking technologies to enhance your experience on our website. You can set your browser to refuse all or some browser cookies, but this may affect your ability to use certain features of our website.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at hello@tinytales.com.au.
Last updated: May 1, 2025