Terms and Conditions

Welcome to Tiny Tales Factory! These Terms & Conditions explain how our website and services work. By placing an order or using our site, you agree to everything outlined below.

1. Acceptance of Terms

By accessing this website or purchasing from Tiny Tales Factory, you agree to these Terms in full. If you don't agree with any part of them, we kindly ask that you don't use our services. If you have any questions or concerns about these Terms, feel free to contact us before using our site or placing an order.

2. Personalised Products

We create made-to-order storybooks based on the information you provide, such as names, preferences, and photos. By submitting this information, you're giving us permission to use it solely to create your custom book.

Please double-check your details before finalising your order. Since each book is personalised and production begins soon after payment, we are usually unable to make changes once the process has started.

3. Ordering and Payment

All prices are listed in Australian Dollars (AUD) and include any applicable GST. Payment is required in full at the time of ordering. We accept major credit cards and other payment methods shown at checkout. Orders will not proceed to production until payment is received and confirmed.

4. Shipping and Delivery

Our products are printed on demand and typically ship within 3 to 4 weeks after your order is confirmed. Delivery times may vary depending on your location and local postal services.

We will keep you updated at each step of the production process so you can track the progress of your order. Once your order has shipped, we'll email you the tracking details. Please make sure your delivery information is correct, as we cannot be held responsible for delays or non-delivery due to incorrect address details.

5. Refunds and Replacements

Because our storybooks are personalised, we are unable to offer refunds for change of mind or errors in the details provided during ordering.

If your order arrives damaged or there is a production issue on our part, please get in touch within 7 days of receiving your item. Include your order number and clear photos of the issue, and we'll arrange a replacement, a refund, or another solution that makes things right.

6. Intellectual Property

All content on this website - including text, images, artwork, designs, and stories - is owned by Tiny Tales Factory and protected by copyright laws. Your personalised book is for personal use only and may not be copied, sold, or distributed for commercial purposes.

7. Respectful Use

We reserve the right to reject or cancel any order that contains inappropriate, harmful, or unlawful content. We're here to create joy and meaningful experiences - please help us keep things kind and respectful.

8. Privacy and Data Use

We take your privacy seriously. The information and images you provide are used only to complete your order and will never be shared or used for marketing without your explicit written consent.

You can learn more about how we handle your data in our Privacy Policy.

9. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted here, and your continued use of our site indicates your acceptance of the updated Terms.

10. Contact Us

If you have any questions, concerns, or feedback, we'd love to hear from you. Email: hello@tinytales.com.au

Last updated: May 1, 2025